Privacy Policy

Teman is a home companionship and family support service based at No. 8, Jalan SS2/24, 47300 Petaling Jaya, Selangor, Malaysia. We are the data controller for personal information collected through this website and our service enquiry process.

For the purposes of Malaysia's Personal Data Protection Act 2010 (PDPA), Teman is responsible for ensuring that personal data we handle is processed in accordance with the principles set out in the Act.

For data-related enquiries, contact our privacy point of contact at [email protected].

Information you give us directly

When you use our contact form or get in touch by phone or email, we may collect:

• Your name
• Your email address
• Your phone number (if you choose to provide it)
• The content of your message or enquiry
• Details about your family situation relevant to our services, where you share these voluntarily

Information collected automatically

When you visit our website, certain technical information is collected automatically through cookies and standard web server logs. This includes your approximate location (country or city level), the type of browser and device you use, pages visited, and the time of your visit. We do not collect precise location data.

Information we do not collect

We do not collect sensitive personal data such as health records, financial account details, or identification documents unless you choose to include these in a message to us. If you do share sensitive information, we treat it with particular care.

We use the information we collect for the following purposes:

• Responding to enquiries — to reply to your questions and discuss how our services might suit your household.
• Arranging and delivering services — to organise companion visits, coordination sessions, or technology support once an arrangement is agreed.
• Service-related communications — to send you updates, visit notes, or other information directly relevant to the service you have arranged.
• Improving our website — to understand how visitors find and use the site, so we can make it more useful.
• Complying with legal obligations — to meet requirements placed on us by Malaysian law.

We do not use your personal information for unsolicited marketing. If we ever wish to send you updates or news about Teman, we will ask for your permission first, and you can withdraw that permission at any time.

Under Malaysia's Personal Data Protection Act 2010, we process your personal data on one or more of the following grounds:

• Consent — where you have given clear agreement, for example by submitting our contact form.
• Contract — where processing is necessary to carry out a service arrangement you have entered into with us.
• Legitimate interests — where we have a reasonable business interest in processing your data (such as maintaining records of enquiries) that does not outweigh your rights.
• Legal obligation — where we are required by law to process or retain certain information.

You may withdraw consent at any time by contacting us at [email protected]. Withdrawing consent does not affect the lawfulness of any processing carried out before withdrawal.

We do not sell or rent your personal information to third parties. We may share it in the following limited circumstances:

• Service providers — we may use third-party tools (such as email or analytics services) that process data on our behalf under data processing agreements. These providers are bound by confidentiality obligations and may not use your data for their own purposes.
• Analytics — we use analytics tools (such as Google Analytics) to understand website usage in aggregate, anonymised form.
• Legal requirements — if required by a Malaysian court, regulator, or government authority, we may disclose information to comply with a legal obligation.

Where we share personal data with third-party processors, we take reasonable steps to ensure they apply appropriate data protection standards.

We keep personal information only for as long as it is needed for the purpose it was collected. In general:

• Enquiry records where no service was arranged: up to 12 months, then securely deleted.
• Records relating to an active service arrangement: kept for the duration of the arrangement and for up to 3 years afterwards, in case of follow-up questions or disputes.
• Financial records (where applicable): kept for 7 years in accordance with Malaysian tax and accounting obligations.
• Website analytics data: retained in aggregate form for up to 26 months, as per standard analytics configurations.

When the retention period ends, we delete or anonymise the data securely.

We take reasonable technical and organisational steps to protect personal data from unauthorised access, loss, or misuse. These include:

• Secure, encrypted connections (HTTPS) for all web traffic.
• Access to personal data restricted to staff members who need it to carry out their responsibilities.
• Regular review of how data is stored and handled within the organisation.

No method of transmission over the internet is completely secure. If you believe your personal information has been compromised in connection with Teman, please notify us immediately at [email protected] and we will investigate promptly.

In the event of a data breach that is likely to result in significant harm, we will notify affected individuals and, where required by Malaysian law, the relevant authorities, without undue delay.

Our website uses cookies — small text files stored on your device — to help the site function and to understand how it is used. We use the following categories:

• Essential cookies — necessary for the site to work. These cannot be switched off.
• Analytics cookies — help us understand which pages visitors find useful. No personally identifying information is stored.
• Preference cookies — remember choices you have made, such as your cookie consent decision.
• Marketing cookies — used to show relevant information to visitors who have interacted with our site.

You can manage your cookie preferences at any time. See our Cookie Policy for full details and controls.

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:

Access

You can request a copy of the personal information we hold about you.

Correction

If any information we hold is inaccurate or incomplete, you can ask us to correct it.

Withdrawal of consent

Where processing is based on your consent, you can withdraw that consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.

Objection to processing

In certain circumstances, you can object to us processing your personal data, for example for direct marketing purposes.

Erasure

You can ask us to delete personal information we hold about you where there is no longer a lawful reason to retain it.

How to exercise your rights

Write to us at [email protected] with your request. We will respond within 21 days. There is no fee for standard requests. If you are not satisfied with our response, you may lodge a complaint with the Department of Personal Data Protection Malaysia (www.pdp.gov.my).

Our website may contain links to external websites. Once you leave our site, this privacy policy no longer applies. We are not responsible for the privacy practices of other websites and encourage you to read their policies before sharing any personal information with them.

Our services are designed for adults managing the care of older family members. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted personal information through our website, please contact us at [email protected] and we will delete it promptly.

We may update this policy from time to time to reflect changes in our practices or in applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. Where changes are significant, we will take reasonable steps to bring them to the attention of people who have previously contacted us.

We encourage you to review this policy periodically.

For any questions about this policy, to exercise your rights, or to raise a data concern, please reach out: